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Walls Don’t Have Ears, but Customers and Employees Do
This is a guest post by business writer and editor Catherine Welborn. The other day I was in a toy store when I heard a manager say something that left me absolutely dumbfounded. She was at the back of...
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Celebrate Customer Service Reps Next Week
Customer Service Week is October 7-11. What do you have planned? Customer service is something that you can celebrate—and improve—year-round. But here are a couple of ways to honor your customer...
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3 Leadership Tips for Creating a Customer-First Workplace
Even if your team doesn’t directly serve customers (think customer service and sales), you should still adopt a customer-first attitude. More important, however, is that you should remove the obstacles...
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